The Westin Cleveland Downtown selected Propark Mobility to take over management of their parking operation. At the time, they had a valet-only parking model, and we were tasked with designing and implementing a self-park amenity in 60 days. In addition to equipment installation and oversight, orchestrating a successful transition meant we needed to hire, train, and onboard a brand-new team within two weeks. By opening day, we needed to guarantee more than 20 team members were trained to meet Propark’s service standards, as well as the hotel’s brand standards. During a time of nationwide staffing shortages, this could have posed a significant challenge.

Propark took a proactive approach to hiring. We offered competitive wage rates, and our managers were highly responsive to applicants, often replying to applications within minutes of them being submitted. After interviewing and hiring more than 20 valets, we held an onboarding class at the hotel. We equipped the team with welcome boxes that included shirts, nametags, access cards, and more. In addition to reviewing our training material, we asked the hotel general manager to join us and speak about the hotel’s expectations to ensure our team and their team were on the same page.

The competitive wage rates and highly responsive managers ensured we kept a fast pace and successfully met our two-week deadline. We had over 100 applicants and selected more than 20 individuals to join the Propark team. By establishing open communication between hotel management and our team, we orchestrated a seamless transition that yielded immediate positive reviews from guests. Ultimately, we created a cohesive approach that exceeded hotel expectations.