Duberly Saenz Sanchez

Account Manager
Houston, TX

Duberly has worked with Sovereign as shuttle driver and valet for several years. In Februrary of 2023, he was promoted into the 300 Rooms Hampton/Homewood Suites. As an account manager, he has really made a great impact with the client– including Manager of the Dual location and the actual Owner of this property. This location had recently gone through two account managers that moved on in a short period of time, so this was an even bigger challenge.

Duberly has broken the revenue collection for the hotel since it opened 7 years ago–not just one month but three months in a row. He is very keen on the revenue collection and is always making sure every car is accounted for. He has been working closely with the valet team members to increase the level of service from 48% SALT Scores in the valet department. When he arrived, the scores increased to to 82.60% month over month. He spends a lot of hours on duty looking after our guests, making sure the Astros fans attending the games across the street have an option to valet park their cars, and long term guests as well by leaving a card to thank the team! Duberly has also encouraged the team to provide great service to the point we have the team showing up in the reviews that the guests share feedback with the hotel.

Nominated by: Edwardo Rodriguez